AI that actually fixes support pain
Based in Denver, I design and build ChatGPT-powered support experiences that reduce handle time, increase first-contact resolution, and elevate customer satisfaction—without locking you into a brittle, vendor-specific stack.
Outcomes you can measure
- Self-service deflection for common issues
- Faster triage and smarter routing to the right agent
- Accurate, source-grounded answers from your knowledge base
- Seamless human handoff with full context preserved
- Quality guardrails, auditability, and compliance
What I implement
- Virtual agents for web, mobile, and in-product support
- Agent assist: summaries, suggested replies, and guided workflows
- RAG over your help center, policies, and product docs
- Workflow tools: refunds, returns, order status, appointment change
- Safe escalation: live chat/email/ticket handoff with conversation state
- Analytics on deflection, containment, and satisfaction
Integrations
I integrate with the platforms your team already uses, including Zendesk, Freshdesk, Intercom, ServiceNow, Salesforce Service Cloud, HubSpot, Slack, and Microsoft Teams.
Model-first, no lock-in
Architected to be model-agnostic (ChatGPT, Claude, and others) so you can adopt the best model today and upgrade later with minimal friction. Lightweight services, clear guardrails, and practical safety checks to keep responses reliable and on-brand.
Want to pilot a customer service use case in Denver? I can stand up a targeted POC in days, then scale responsibly.
Discuss your support goals